conquesttsi
Well-known member
Ordered some rear rotors from them because they were more cost effective for me than my usual vendor.
Ordered 2 rear rotors for a 95 Elantra pn: NB4886518.
What I got in the mail was a 4x100 rotor.
Day 1, When I explained to customer service that I got the wrong rotors they gave me a retun authorization and told me to bring it back to my local store. ...ok.
Went 30 mins out of my way after work to return the rotors and the store would not take them.
The store employee proceeded to complain to me, the customer, that they wish they would be told how online orders work because they have no idea. Very unprofessional.
They said they couldn't call to find out how to process it because the office was closed.(Not my problem, refund me and figure out your proceedure later)
They then offered to hold on to my rotors for me (with no refund) until it gets figured out. I told them I was not comfortable with that.
Day 2, I called the customer service line today they told me the store should know the policy..they didn't even want to call on my behalf unless I was at the store..I don't get off work until 5 and that's when customer service closes.
I guess I will try my luck with the store again...when I get my money back I am ordering with Rock Auto like I should have in the first place.
Ordered 2 rear rotors for a 95 Elantra pn: NB4886518.
What I got in the mail was a 4x100 rotor.
Day 1, When I explained to customer service that I got the wrong rotors they gave me a retun authorization and told me to bring it back to my local store. ...ok.
Went 30 mins out of my way after work to return the rotors and the store would not take them.
The store employee proceeded to complain to me, the customer, that they wish they would be told how online orders work because they have no idea. Very unprofessional.
They said they couldn't call to find out how to process it because the office was closed.(Not my problem, refund me and figure out your proceedure later)
They then offered to hold on to my rotors for me (with no refund) until it gets figured out. I told them I was not comfortable with that.
Day 2, I called the customer service line today they told me the store should know the policy..they didn't even want to call on my behalf unless I was at the store..I don't get off work until 5 and that's when customer service closes.
I guess I will try my luck with the store again...when I get my money back I am ordering with Rock Auto like I should have in the first place.
